How To Shop Online
If you live in the Greater Montreal area:
All orders placed before 1pm will ship out same day and be delivered next business day.
All orders placed after 1pm will ship out next business day and delivered the following business day. ie. If you order Monday at 3pm, you should expect your delivery on Wednesday.
We do not deliver on weekends.
DWG uses a third party shipping company for all shipping and cannot assume any liability or be held responsible for lost, late or damaged packages. In addition, we do our best but cannot always guarantee freshness once the products leave our factory. We always suggest to pick up for fragile items. Should you opt for shipping, we suggest not to order during busy holiday periods, when courriers are less dependable due to higher volume of packages being sent and shortages of employees working. We do our best to use reliable and proven companies with next day service to most areas.
If you live outside the Greater Montreal area in Quebec or in Ontario, your shipment can take 1 – 2 business days depending on what area you live in. We ship Monday, Tuesday and Wednesday only. If you place an order on Thursday, Friday or on the weekend, your box will ship out on the Monday to arrive Tuesday or Wednesday.
When placing an order online, you need to enter your billing and shipping details even for a pickup order. In the checkout cart there is a box to tick off that says pickup. Kindly let us know when you want to pick up your order in the comment box at the end of the shipping details page.
Pickup orders can be ready within 1 hour after reception of online order between 8am and 4pm, Monday to Friday. Call prior to pick-up to ensure your box is placed at the front door for immediate and fast pickup.
Don’t forget to bring your bags for pickup. We are no longer allowed to give out plastic bags.
Please note, all fields must be filled out including phone number and contact information, even if it is a pickup. Since we are a factory, we have full traceability and without customers information we cannot process your order.
No Drop/Walk-ins. Orders must be placed on our online store or by phone at 514-542-3943 at least 1 hour prior to pick up.
All credit card payments must be done PRIOR to pick-up. Exact change in an envelope for Cash payments.